Terms & Conditions

Last updated: 10.11.25

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These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products and services from BEYOND THE NORM LIMITED. Please read them carefully before using our site or placing an order.

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By accessing our website or making a purchase, you agree to these Terms. If you do not agree, you must not use our website.

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1. Who We Are

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This website is operated by BEYOND THE NORM LIMITED, a company registered in Scotland (Company No. SC865548).

• Registered office address: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
• Email: jonathan@beyondthenorm.co.uk
• Telephone: 07818161512

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2. Use of Our Website

• You must be at least 18 years old to place an order through our website.
• You agree not to misuse our site, attempt to gain unauthorised access, or introduce harmful material.
• We reserve the right to suspend or terminate access if we believe you are in breach of these Terms.

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3. Products and Services

• We make every effort to ensure product descriptions, images, and pricing are accurate. However, errors may occur and we reserve the right to correct them.
• All products are subject to availability.

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4. Orders and Payments

• Orders are placed through our secure checkout provided by Foxy.io and processed via Stripe.
• By placing an order, you confirm that the information you provide is complete and accurate.
• Prices are displayed in GBP (£) and include VAT where applicable.
• Payment must be received in full before your order is dispatched.

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5. Delivery

• Delivery options, times and costs vary depending on the product and your location.
• Delivery details for each product are provided during checkout or upon request.
• If you would like to confirm delivery times or shipping options before placing an order, please contact us at jonathan@beyondthenorm.co.uk.

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6. Returns and Refunds

• Our returns and refund policies vary by product due to differences in manufacturer requirements, hygiene regulations and product type.
• If you would like to check the return or refund conditions for a specific item before purchasing, please contact us at jonathan@beyondthenorm.co.uk.

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7. Intellectual Property

• All content on this website, including text, images, graphics, and logos, is the property of BEYOND THE NORM LIMITED or our licensors.
• You may not copy, reproduce, distribute, or use any content without our prior written consent.

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8. Medical Disclaimer

• Products and information provided by BEYOND THE NORM LIMITED are for wellness and informational purposes only.
• They are not intended as medical advice and should not replace consultation with a qualified healthcare professional.
• We do not guarantee specific health outcomes or results.

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9. Limitation of Liability

• To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from use of our website or products.
• Our total liability for any claim shall not exceed the amount paid by you for the product in question.

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10. Governing Law

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These Terms are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

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11. Changes to These Terms

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We may update these Terms from time to time. Any changes will be posted on this page with an updated “last updated” date.

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12. Contact Us

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If you have any questions please contact us at:

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BEYOND THE NORM LIMITED

5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
Email: jonathan@beyondthenorm.co.uk
Phone: 07818161512