Privacy Policy

‍Last updated: 10.11.25

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BEYOND THE NORM LIMITED (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website, products, and services.

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1. Who We Are

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This website is operated by BEYOND THE NORM LIMITED, a company registered in Scotland (Company No. SC865548).

• Registered office address: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
• Email: jonathan@beyondthenorm.co.uk
• Telephone: 07818161512

We are the “data controller” of your personal information.

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2. Information We Collect

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We collect information that you provide directly to us, as well as data collected automatically when you use our website.

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Information you provide:

• Contact forms: name, email address, message.
• Quote forms: quantity required, interest in other products, name, phone number, email, location, personal/business use, business name, job title, additional information.
• Purchases (via Foxy + Stripe): name, billing and shipping address, payment details, order details.

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Information we collect automatically:

• Cookies and analytics: when you use our website, we collect data such as IP address, browser type, device information, and browsing behaviour through Google Analytics.

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3. How We Use Your Information

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We use your personal information for the following purposes:

• To provide our products and services.
• To process and fulfil orders.
• To respond to enquiries and provide customer support.
• To send updates, offers, or marketing communications (only if you have opted in).
• To improve our website and services through analytics.
• To meet our legal and regulatory obligations.

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4. Legal Basis for Processing

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We process your personal information under the following lawful bases:

• Consent – where you have given clear consent (e.g., to receive marketing emails).
• Contract – where processing is necessary for the performance of a contract (e.g., fulfilling an order).
• Legal obligation – where processing is required by law (e.g., tax records).
• Legitimate interests – where processing is necessary for our legitimate business purposes, unless your rights override those interests.

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5. Sharing Your Information

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We do not sell your personal data. We may share it with trusted third parties, including:

• Payment processors (Stripe, Foxy.io) for secure payment handling.
• Service providers (such as Webflow for website hosting and Google Analytics for analytics).
• Professional advisers (such as accountants, auditors, legal advisors).
• Regulatory or legal authorities if required by law.

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6. International Transfers

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Some of our service providers (e.g., Stripe, Google) may transfer personal data outside the UK/EEA. When this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

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7. How Long We Keep Your Data

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We only keep your personal information for as long as necessary to fulfil the purposes set out in this policy, including:

• Order information – kept for up to 6 years for tax and accounting purposes.
• Marketing data – kept until you unsubscribe or withdraw consent.
• Enquiry/quote forms – kept for a reasonable period (usually 12–24 months) to follow up on enquiries.

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8. Your Rights

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Under data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request erasure of your data where appropriate.
• Restrict or object to our processing.
• Request transfer of your data to another provider (data portability).
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at jonathan@beyondthenorm.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk.

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9. Cookies

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We use cookies to improve your browsing experience, analyse traffic, and understand how visitors use our website. You can choose to refuse some or all cookies, but this may affect website functionality.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

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11. Contact Us

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If you have any questions please contact us at:

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BEYOND THE NORM LIMITED

5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN

Email: jonathan@beyondthenorm.co.uk
Phone: 07818161512